Privacy Policies:

CDoctorsTeams Policies

CDoctorsTeams Data Collection and Usage

CDoctorsTeams collects certain data to provide services for connecting with healthcare providers, telemedicine consultations, and appointment management. The data we may collect includes:

  • Personal Information: Name, email address, phone number, or address (for registration and appointments).
  • Health Data: Information provided during teleconsultations or appointments (such as symptoms or medical notes).
  • Messages: Communications between users and providers within the app.
  • App Activity: Appointment history or searches within the platform.
  • Identifiers: Device or user ID for authentication.

Use of Data:

We use this data solely to offer the functionalities of the app, such as scheduling appointments, facilitating teleconsultations, and improving user experience.

No Data Sharing:

CDoctorsTeams does not share data with third parties, except when required by law.

Security:

We implement encryption in transit (HTTPS/TLS) and at rest, secure authentication, and other measures to protect your data.

Data Deletion:

You can request the deletion of your data by contacting us at soporte@changsdoctorsteam.com .

Regulatory Compliance:

We comply with regulations such as HIPAA, GDPR, and CCPA, as applicable.

1. Introduction

Telemedicine at CDoctorsTeams refers to the provision of remote healthcare services through communication technologies (video calls, chat, file sharing) via the Platform. These policies govern the use of telemedicine by Users (patients) and Healthcare Professionals, with the aim of ensuring quality, safety, and regulatory compliance.

2. Scope of Telemedicine

  • Permitted Services:
    • Medical guidance and follow-up consultations.
    • Interpretation of test results (if authorized by the Professional).
    • Issuance of electronic prescriptions (subject to local laws).
    • Advice on healthy habits and prevention.
  • Limitations:
    • Telemedicine does not replace in-person medical care in cases of emergency, urgency, or when a physical examination is required.
    • It is not designed to diagnose or treat serious conditions without complementary in-person evaluation.
  • Warning: In case of emergency, Users should contact local medical services (e.g., 911 in the USA, 133 in Chile, 192 in Brazil) and not rely on the Platform.

3. Informed Consent

  • Before each teleconsultation, the Professional must obtain the User's informed consent, explaining:
    • The purpose and nature of the consultation.
    • The benefits and risks of telemedicine (e.g., technical or diagnostic limitations).
    • The available alternatives (in-person care).

4. Requirements for Professionals

  • Accreditation: Professionals must be duly licensed in the jurisdiction where they offer services and upload their credentials to the Platform for verification.
  • Languages: Services will be offered in Spanish, English, and Portuguese (depending on the Professional's availability).
  • Conduct: Professionals must comply with the ethical codes of their profession and applicable local laws.
  • Technical Equipment: It is the Professional's responsibility to have a stable internet connection and suitable devices for the teleconsultation.

5. Requirements for Users

  • Information: Users must provide truthful and relevant information (name, email, address, age, gender) to facilitate appropriate care.
  • Environment: Teleconsultations must be carried out in a private and secure place to protect confidentiality.
  • Technology: The User must have a compatible device and a stable internet connection.

6. Teleconsultation Process

  • Scheduling: Appointments are scheduled through the Platform, selecting the modality (video call or chat).
  • Duration: The standard duration will be defined by the Professional (e.g., 30 minutes), unless otherwise agreed.
  • Recording: Teleconsultations may be recorded (with the User's prior consent), and clinical data will be stored in secure Electronic Medical Records (EMR).
  • Prescriptions: Electronic prescriptions will be issued only if local laws permit and will be sent to the User through the Platform.

7. Telemedicine Cancellation Policy

  • The cancellation rules established in the Terms and Conditions apply:
    • 12+ hours before: 100% refund to the User, 0% to the Professional.
    • 12-6 hours before: 75% refund to the User, 25% to the Professional.
    • 5-2 hours before: 50% refund to the User, 50% to the Professional.
    • Less than 2 hours: No refund, 100% to the Professional.
  • Cancellations must be made exclusively through the Platform.

8. Data Privacy and Security

  • Confidentiality: All information exchanged during teleconsultations is protected in accordance with the CDoctorsTeams Privacy Policy and applicable laws (e.g., HIPAA, LGPD).
  • Storage: EMRs are stored on secure servers with end-to-end encryption.
  • Access: Only the assigned Professional and the User have access to the consultation data, unless legally required.

9. Limitations and Responsibilities

  • CDoctorsTeams:
    • Acts solely as a technological intermediary and does not provide direct medical services.
    • Does not guarantee uninterrupted availability of the Platform or the quality of teleconsultations.
  • Professionals:
    • Are responsible for the quality, suitability, and legality of the services provided.
    • Must inform the User if the teleconsultation is not appropriate for their case.
  • Users:
    • Assume responsibility for following the Professional's recommendations and seeking in-person care if indicated.

10. Technical Requirements

  • Platform: Compatible with mobile devices and computers (Android ,iOS).
  • Connection: A minimum internet speed of 5 Mbps is recommended for video calls.
  • Support: The Support Center soporte@changsdoctorsteam.com will assist with technical issues.

11. Regulatory Compliance

  • Professionals and Users must comply with the telemedicine regulations of their country (e.g., Resolution 2654/2019 in Brazil, Law 20.584 in Chile, 21 CFR Part 11 in the USA).
  • CDoctorsTeams will adjust its operations to comply with local laws, notifying Users of any relevant changes.

12. Dispute Resolution

  • Disputes related to teleconsultations will be resolved in accordance with the “Dispute Resolution” section in the Terms and Conditions (arbitration in Miami, Florida, unless applicable local law).

13. Modifications

  • These policies may be updated, with 15 days' prior notice to Users. Continued use of telemedicine implies acceptance of the changes.

Summary of CDoctorsTeams Data Security Statement with a Focus on HIPAA

Context: CDoctorsTeams collects user data to connect with healthcare providers, for teleconsultations, and appointment management, but does not share it with third parties. The statement complies with Google Play and highlights HIPAA compliance for protected health information (PHI).

1. Purpose:

Data is used only for app functionality (registration, teleconsultations, appointments) and not for external analysis or advertising.

2. HIPAA Compliance:

  • Limited Access: Only authorized personnel access the data, with audit logs (if applicable).
  • Breach Notification: Commitment to notify users in case of data breaches, as required by HIPAA.
  • Secure Deletion: Deleted data is securely erased to prevent recovery.
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